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Milo is a business operating system for product-led companies, built on top of a comprehensive system of record that ties together key parts of your business.

Why we're building Milo

System of Record

  • Operator Portal

    Hosted admin panel for a "single pane of glass" business view.

  • Customers

    User, Account, Parent Account management w/ standard workflows.

  • Staff & Vendors

    A source of truth for RBAC and related workflows.

  • Audit Logs

    Unified cross platform event and audit logs.

  • Contacts

    Marketing contacts management with dynamic lists and opt-in.

Product Experience

  • Entitlements & Quotas

    Management of feature access, quotas and tiering.

  • Product Catalog

    Programmable foundation for billing, quoting, feature access.

  • Fraud & Abuse

    Basic risk and fraud scoring for user signups.

  • Agreements

    Online and offline management of AuP, ToS, MSA, NDA, etc.

  • Pricing

    Transparent pricing models tailored for scalability and flexibility.

GTM

  • Quoting

    Generate and manage quotes for streamlined sales engagements.

  • Purchase Orders

    An API to support end user procurement tracking.

  • Billing

    Hub for account statements, two sided ledger, and invoice status.

  • Order Management

    A workflow for contract and order lifecycling.

  • Deal Rooms

    Hosted trust centres for quotes, policies, & agreements.

Roadmap

Changelog

  • Quota System

    We introduced a policy-driven quota system with real-time enforcement (see datum-cloud/milo#322) into Milo that supports controlling the amount of resources that can be claimed by consumers. Admins can also grant consumers additional resources as needed. Read more about the quota system's API in Milo's API documentation.

    An example of using Milo's quota system is available in datum-cloud/datum#79 where we are using it to control the number of projects that can be created by organizations based on whether the organization is a personal org or a standard org.

    Learn more and see the history over on enhancement #77

  • Controlled Onboarding and Waitlists

    To support the launch of Datum Cloud, we needed a waitlist feature to control early access and then initiate onboarding for select users. We designed a simple feature to help us out. Here’s how it works:

    • End users can sign up for a waitlist tied to the authentication method of their choosing (GitHub or Google). This streamlines the onboarding experience once approved.
    • Platform admins can grant permission to specific users, triggering an email notice.
    • Alternatively, admins can send personalized invitations to contacts who have not yet requested access via the waitlist. This allows friends and family to skip the line.

    Check out the work history on GitHub Issue #372

  • Contact & list management

    Milo now supports the ability to create & manage contacts in groups fit for specific needs like marketing campaigns or operational notifications.

    Key features:

    • Create contact resources with basic fields (name, email address, status)
    • Create and manage public or private lists with the ability to add or remove contacts
    • Store preferences and consent per contact with traceable timestamps

    Check out the work history on Github Issue #193